Department: Alexander County Department of Social Services
Position: IMCW III
Salary Grade: 65 Range: $29,282.70 – $41,375.69
Posting Date: 8/20/2014 – 8/29/2014
Description of Work: The purpose of this position will be to provide a primary contact for problem resolution (i.e. troubleshooting) for all programs administered through NC FAST (North Carolina Families Accessing Services through Technology), which specifically includes assuming responsibility for “fixing” complex problems and where the consequence of such action can have considerable effect on the client. This employee will be involved in resolving client complaints and appeals of actions taken by IMCII staff, analyzing program- and system-wide issues and offering recommendations for corrective action. This employee will provide a wide range of tasks in the eligibility determination/redetermination process which require an in-depth knowledge of all income maintenance programs and functional processes.
The employee will function as a lead worker over IMCW II staff for purposes of administering the Low Income Energy Assistance Program (LIEAP), Crisis Intervention Program (CIP), Daycare, Medicaid Transportation and any funding awarded through the Federal Emergency Management Agency (FEMA), to include the processes of intake, processing, training, and reviews. The employee may also perform some of the same eligibility determination functions as IMC IIs, in that he/she will provide back-up for the above-listed emergency assistance programs.
Education and Experience: Two years of experience as an Income Maintenance Caseworker II working within a County Department of Social Services. Must have a working knowledge of the NC FAST system.
Application Process: Application must be submitted before the closing date to Alexander County Human Resources, 621 Liledoun Road, Taylorsville, NC 28681. Applications can be obtained from Human Resources or downloaded from the link below. You may also submit your application online by clicking the “Online Application” link below. Only qualified applicants will be referred for an interview.
Pre-employment Screening including Drug and Alcohol Testing, Criminal Background Check and Physical are required
Alexander County does not discriminate on the basis of race, color, sex, national origin, religion, age or disability in employment or provisions of service.