Department: Alexander County Sheriff’s Office, 911 Communications
Position: Telecommunicator – PTNB
Salary Range: $13.40 per hour
Posting Dates: March 6, 2019– Open Until Filled
Description of Work: These non-temporary and part-time positions receive and ascertain the nature of emergency and non-emergency calls while retrieving and entering data via computer; dispatch appropriate emergency medical services, rescue, law enforcement, and fire department personnel to emergency and non-emergency scenes; log calls and maintain records; answer non-emergency calls for information concerning a variety of county and other services; operate the Division/Criminal Information (DCI) computer and other systems. Applicants will work on an as needed basis according to the needs of the department which includes days, nights, weekends and holidays (hours per week vary for part-time positions).
Required Education and Experience: Must be a minimum of 21 years of age to apply. High School diploma (or GED). Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person. The candidate must possess basic Windows skills, must be able to type quickly and accurately on a computer keyboard, must have professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress. The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention. Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar. Ability to actively listen to others for an understanding of their needs and situations. Must have the ability to hear and understand sound sources coming through a communications headset. Must be able to hear and differentiate speech at various intensity levels. Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses. Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather. Must be AHA CPR Certified, Division of Criminal Information (DCI) certified, NC Sheriffs’ Standards Basic Telecommunicator Certified and International Academy Emergency Medical Dispatch (EMD) certified, Must be certified in ICS 100, 200 and 700 (NIMS) and Hazardous Materials to the Awareness Level or have the ability to become certified within 6 months of date of hire, and maintain certification throughout employment.
Preferred Education and Experience: One year of experience in communication systems involving telephone, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, under emergency conditions. Experience in Emergency Services (fire, rescue EMS and/or law enforcement). CPR, NC DCI, NC Sheriffs’ Standards Basic Telecommunicator and Emergency Medical Dispatch (EMD) certifications. Knowledge of Alexander County streets, highways, and waterways. Strong knowledge of computers and Computer Aided Dispatch (CAD) systems. Bilingual in English and Spanish a plus.
Application Process: Application packets must be picked up at and submitted to the Alexander County Sheriff’s Office, 91 Commercial Park Avenue, Taylorsville, NC 28681. Only qualified applicants will be referred for an interview.