ALEXANDER COUNTY, NC (March 26, 2020) — Vaya Health remains committed to helping residents stay informed as they respond to the coronavirus outbreak. The 24/7 Access to Care Line is available for individuals experiencing a mental health or substance use crisis. Vaya Health is working closely with providers throughout the region to ensure members get the help they need when they need it.
Anyone with a behavioral health crisis can call 1-800-849-6127, toll-free, day or night, for help from trained professionals. Call center staff are also available to provide information about local mental health, substance use, and intellectual/developmental disability (IDD) services, as well as answer member questions.
Walk-in crisis centers throughout the region are open and offer same-day assessments for individuals who need immediate help. Some centers are limiting face-to-face contact and providing certain services by telephone or videoconference. The walk-in center for Alexander County is RHA Health Services, located at 395 3rd Ave SW in Taylorsville. For more information, call (828) 848-2515.
The stability of Vaya Health’s provider network is key to ensuring residents continue to have access to the care they need. Vaya Health is working to establish flexibilities that promote continuity of care while protecting the health and safety of members and providers. As the coronavirus outbreak is a rapidly changing situation, Vaya recommends contacting individual providers for specific questions related to changes in hours of operation and service availability.
For more information, visit www.vayahealth.com/coronavirus-updates. This page is frequently updated, and includes prevention tips; guidance from trusted public health agencies; and information for Vaya members, providers, and the general public.
The N.C. Department of Health and Human Services (DHHS) coronavirus response page provides information on the state’s response to the pandemic. Individuals can also dial 2-1-1 or 888-892-1162 for updates by phone, or text COVIDNC to 898211 to receive updates via text message.
Vaya recognizes the COVID-19 outbreak may be stressful for people and communities. For strategies to cope with anxiety and overwhelming emotions in yourself or your child, visit www.cdc.gov/coronavirus/2019-ncov/about/coping.html. For tips to help stay mentally well during social distancing or isolation due to a disease outbreak response, visit the Vaya page listed above and click “Taking Care of Your Behavioral Health (SAMHSA).”