Other Services

Making a Difference

Other Services

  • Hours—8:00-5:00 Monday-Friday
  • Phone—828-632-1080
Information and Referrals

Information and Referral to other agencies or service providers that appropriately meet the needs of each customer.

Investigative Services

Program Integrity staff are available to investigate/resolve questionable information on pending applications, to prevent payments to ineligible families and/or detect/determine client misrepresentation or worker error in active cases, and to recover overpayments made in public assistance programs.

Low-Income Energy Assistance/Crisis Intervention

The Energy Assistance Program offers a one-time cash payment to families to assist with heating expenses. Crisis funds are available to assist families experiencing a heating or cooling emergency. These payments are made directly to vendors for households experiencing life-threatening or health related emergencies.